Fannie Mae Jobs

Job Description As a valued colleague on our team, you will identify moderately complex operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.

THE IMPACT YOU WILL MAKE

The AWS API Gateway/APIGEE Support Engineer (Hybrid) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Identify operational priorities by assessing operational objectives.

• Contribute to operational solutions by defining, studying, estimating, and screening alternative solutions, calculating costs, and determining the impact on the total system.

• Improve operational quality results by studying, evaluating, and recommending moderately complex process re-designs and lead implementation efforts.

• Contribute information and opinion to unit design and modification teams.

Qualifications THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 2+ years

Desired Experiences

• Bachelor degree or equivalent

Skills

Ability to frame ideas as systems and analyzing the inputs, outputs, and process

Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software

Working with people with different functional expertise respectfully and cooperatively to work toward a common goal

Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict

Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC

Triage and troubleshoot issues with API's or the gateway ecosystem

Ability toidentify and implement proactive measures to minimize downtime and increase production stability

Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.

Experience addressing service requests to support internal and external customers in onboarding APIs to the gateway

Determining causes of operating errors and taking corrective action

Skilled in cloud technologies and cloud computing

Operational Excellence including improving and overseeing operations

Optimize configurations and ensure proper documentation for troubleshooting

Experience helping an organization to plan and manage change in effort to meet strategic objectives

Ability to promptly respond to and resolve incidents

Tools

Experience supporting API infrastructure, Google Apigee (product)

Experience using SharePoint

Skilled in Excel

Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms

Experience with hands-on technical work--onboardings and ; CNAME creations on API gateway

Experience using VMWare

Skilled in ServiceNow to manage digital workflows

Experience supporting disaster recovery exercises

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.